Job Description
It’s more than just numbers. Miller Kaplan is a different kind of CPA firm; we believe in building a legacy—yours. We want to give our clients the very best, and we understand that begins with helping our employees be their best through professional mentorship, life-work integration, and a sense of community. That starts with you!
Job Summary We are seeking a Tier 1 Helpdesk Technician to join our IT team in a hybrid role, requiring in-office presence at least twice a week. This position serves as the first point of contact for technical support, assisting end users with troubleshooting and resolving IT-related issues while escalating when necessary.
Supervisory Responsibilities Duties/Responsibilities - Serve as the first point of contact for IT support requests via ticketing system, email, and phone.
- Troubleshoot hardware and software issues on Windows computers, iPhones, Canon printers, and office peripherals.
- Configure and deploy laptops and iPhones for new and existing employees.
- Maintain and track IT equipment inventory, ensuring accurate records.
- Ship IT equipment to remote employees and other office locations.
- Assist with basic network connectivity issues and application troubleshooting.
- Escalate complex issues when required.
- Provide support for Microsoft Office, Thomson Reuters applications, Adobe products, Zoom, ShareFile, LastPass, Global Protect VPN, and other business applications.
- Experience with Thomson Reuters applications is preferred but not required.
- Ensure all tickets are properly logged, tracked, and resolved in a timely manner.
- Make photocopies; mail, scan, and email documents; and perform other clerical functions.
- Perform other related duties and projects as assigned.
- Maintain a professional and customer service-oriented approach when assisting users.
Required Education and Experience: - Highschool diploma/GED required.
- 1+ years of IT helpdesk or technical support experience.
Preferred - Technical college coursework or degree preferred.
- 3+ years of IT helpdesk or technical support experience preferred.
- Thomson Reuters experience preferred.
- Microsoft 365 experience preferred.
Required Skills/Abilities - Basic knowledge of Windows operating systems, Active Directory, and Office 365 administration.
- Experience using or familiarity with ticketing systems, such as Freshworks.
- Ability to troubleshoot and resolve common hardware and software issues.
- Strong multitasking skills and ability to work in a fast-paced environment.
- Excellent communication and teamwork skills with a professional demeanor.
- Strong attention to detail and ability to follow IT policies and procedures.
Physical Requirements - Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at a time.
Benefits LIFE:
- Competitive Salary: We value your dedication and hard work. We offer a competitive salary of $60,000 - $80,000 per year for this role.
- Generous Paid Time Off: Start with 20 days and watch it grow, plus 2 extra days annually for managers.
- Comprehensive Healthcare: Medical options include HMO, PPO, HDHP, with fully covered dental and vision for you.
- Flexible Spending Accounts & Health Savings Accounts: Manage healthcare expenses conveniently with a benefits debit card.
- Employee Assistance Program: Confidential support for personal or work-related challenges.
Family - Hybrid & Remote Flexibility: Work-life balance matters! Enjoy flexibility based on your role.
- Insurance Benefits: Basic life insurance, voluntary life insurance, and long-term disability coverage.
- Dependent Care and Pet Insurance: Covering loved ones, furry or not, with flexible spending accounts and pet insurance.
- Bereavement Paid Time Off: Time to grieve and heal without work worries.
- Sabbatical and Personal Leave Options: Recharge and refocus with time off for personal needs.
Business - Social Events: Networking and unwinding at virtual and in-office firm social events.
- Referral Bonuses: Earn rewards for growing our team and client base.
- Commuter Benefits: Funds for transit and parking to ease your daily commute.
- Professional Development: Reimbursement for licenses, memberships, CPE allowance, and access to classes through Becker.
Dreams - Retirement Plans: Tailored 401(k) Profit Sharing Plan for your financial future.
- Support for Professional Certifications: Assistance on your journey to CPA or CFE, including study materials, exam reimbursements, and bonuses.
- Leadership Development and Mentorship: Personal and professional growth through mentorship programs.
Ready to embark on a fulfilling career journey with us? Join our team and unlock a world of opportunities and support! Miller Kaplan does not accept unsolicited candidates, resumes, or referrals from staffing agencies or third parties unless there is a signed agreement in place. Any submissions to any employee or owner of Miller Kaplan without a pre-existing agreement will be considered Miller Kaplan’s property and not subject to fees. For existing agreements, a role must be approved by the People & Culture department in writing and open to external search; otherwise, submittals and referrals will be considered Miller Kaplan property and not subject to fees. For inquiries regarding referrals or contracts, please contact careers@millerkaplan.com.
Miller Kaplan is an equal opportunity employer and will consider all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability, or any other legally protected status in accordance with applicable federal, state, and local laws. We also consider qualified applicants with criminal histories, in compliance with federal, state, and local regulations.
Miller Kaplan is unable to sponsor applicants for employment visas now or in the future, unless otherwise specified in the job posting.
Miller Kaplan participates in E-Verify. Go to to learn more.
Job Tags
Local area, Work visa, Flexible hours, Day shift,