Job Description
Customer Support Representative
(this position is fully remote/work-from home position) About Us Zentro is redefining internet service for multi-family communities by delivering remarkably fast, exceptionally reliable connectivity with an industry-leading 99.99% uptime. We provide a refreshing alternative to the frustrations of legacy providers, offering a seamless experience backed by uncommonly responsive customer support. As the largest independent, highest-rated ISP focused on multi-dwelling unit (MDU) environments, we are transforming how residents and businesses get and stay online - today, tomorrow, and beyond.
Essential Duties and Responsibilities - Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones and more.
- Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.
- Handle high volume incoming calls. Conduct follow-up calls to customers with recent completed service requests or calls.
- Work with customers to sign up for new service and resolve basic billing issues. Upsell products and services.
- Troubleshoot advanced networking protocols within the company network.
Qualifications: - High School Diploma or Equivalent Education
- Requires (2) years of either previous networking or technical support experience
- Requires (2) years of call center experience
- Requires (1) year of previous sales experience
- Intermediate level Networking connectivity knowledge and troubleshooting. Understanding ofc computer hardware, and consumer wireless routers.
- High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
- Must have the ability to solve problems with patience and a positive approach.
- Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
- Must have a distraction free dedicated workspace
Compensation - Salary: $16/ hour + Lucrative Bonus and Incentive Opportunities for upgrades and equipment sales
- Health, Dental, Vision benefits; paid vacation, sick leave, and holidays; and more great perks.
***This position requires that you use your own equipment*** BYOD (Bring your own device requirements)
Windows 11 operating system (No MACS or Chromebooks)
Minimum of 8GB RAM
Must be able to connect directly to your modem with an ethernet cable
Must be able to connect to a USB headset
A camera will be required for training and any meetings
Minimum of 50 Mbps download and 25 Mbps upload
We will only provide a headset/keyboard and mouse
*** Hiring ONLY in the following states*** Florida
Georgia
Illinois
Ohio
Wisconsin
Job Tags
Holiday work, Full time, Work from home,